Returns & Exchanges Policy

We're confident you'll love our products but for further peace of mind, every order placed with it Luggage is covered by our hassle-free 30-day money back guarantee. This means that if you change your mind, you have 30 days from the date you receive your goods to return them to us for a full refund. All we ask is that the item is returned to us unused and in its original condition and packaging.

If you wish to return an item within the 30-day money back guarantee period, you will be responsible for paying any returns shipping costs you incur. If an item develops a fault within the warranty period, we will cover the costs of returning the item. Please read our Warranty Policy for details on what to do next.

Original shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped.

To return an unwanted item to us within the 30-day money-back guarantee period, please contact us via the returns form. Upon receipt, we will issue you with a Return Merchandise Authorization (RMA) number.  You may choose your own carrier. We recommend an insurable and traceable shipping method.  Print the RMA and include it in the packaging. Please keep the tracking information to ensure we receive your return.

We don't currently offer direct or instant exchanges. If you'd like a different size, color, or style, please return your original item under our 30-day money-back guarantee and place a new order separately for the item you'd like instead. We'd recommend placing your new order as soon as you know what you want, rather than waiting for your return refund to process, so your preferred item doesn't sell out in the meantime. Your refund will be issued independently once we receive and process your return — see below for timing.

Refunds are issued once your returned item has physically arrived at our warehouse and been checked in — not when your return is first picked up or shows movement with the carrier. Once received, we process refunds within 4 working days, and you'll get an email confirmation as soon as this happens. From there, refunds typically appear on your bank statement within a further 2-3 days, depending on your bank.

If you haven't received a confirmation email within 4 working days of your tracking showing delivery to us, please contact us first — we're able to look into and resolve most delays directly, usually faster than a bank dispute process.

We reserve the right to refuse an a refund if the item[s] are returned non-saleable or damaged. 

We will refund you via the same method in which you paid. All refunds will go back onto the same card / account used at the time of purchasing.

If you wish to cancel your order, please contact us immediately. We may be able to cancel an order up to the point of it being handed over to the carrier, but we cannot guarantee we will be able to. If the item(s) has already been dispatched, you will need to send the item back to us under our 30-day money-back guarantee.

If you wish to cancel your order, please contact us immediately. We are able to cancel an order up to the point of it being handed over to the carrier, so we cannot guarantee we will be able to. If the item(s) has already been dispatched, you will need to send the item back to us under our 30-day money-back guarantee.