Refund policy

We’re confident you’ll love our products but for further peace of mind, every order placed with It Luggage is covered by our hassle-free 30-day money back guarantee. This means that if you change your mind, you have 30 days from the date you receive your goods to return them to us for a full refund. All we ask is that the item is returned to us unused and in its original condition and packaging.

If you wish to return an item within the 30-day money back guarantee period, you will be responsible for paying any returns shipping costs you incur. If an item develops a fault within the warranty period, we will cover the costs of returning the item. Original shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped.

To return an unwanted item to us within the 30-day money-back guarantee period, please contact us via the returns form. Upon receipt, we will issue you with a Return Merchandise Authorization (RMA) number.  You may choose your own carrier. We recommend an insurable and traceable shipping method.  Print the RMA and include it in the packaging.  Please keep the tracking information to ensure we receive your return.

Once the returned goods have been received back into our warehouse, we will process your refund or replacement within 10 working days. Please note it can take 1-2 billing cycles for refunds to show in your bank account. If you paid via credit card or PayPal this can take longer.

We reserve the right to refuse an exchange or refund if the item[s] are returned non-saleable or damaged. 

We will refund you via the same method in which you paid. All refunds will go back onto the same card / account used at the time of purchasing. If you paid for your order using Klarna, we will notify Klarna once we’ve processed and accepted your return/refund. Klarna will then cancel any future scheduled payments, as well as refund any amount due.

Your suitcase is backed by our 10-year warranty. Should your case develop a manufacturer’s fault within this period, please read our Warranty Policy for details on what to do next.

If you wish to cancel your order, please contact us immediately. We are able to cancel an order before it processes, so we cannot guarantee we will be able to. If the item(s) has already been shipped, you will need to send the item back to us under our 30-day money-back guarantee.